Do you use only OEM replacement parts?

The answer to this question really starts with your insurance policy, which is another good reason to read it thoroughly. The fact is, many carriers and policies sanction the use of non-OEM and/or aftermarket (i.e. reconditioned or rebuilt) parts in order to minimize costs. Which is perfectly fine, provided the use of substitute parts doesnʼt pose a safety risk or otherwise compromise the integrity of the work.

In the rare case where thereʼs a conflict between what the insurer will pay for and what we believe is necessary, our technicians will call it your attention and do our best to resolve it with your insurance agent before we start the job. Thatʼs the Gold Coast way.