COVID 19 OPERATING PROCEDURES

Effective Monday 3/23/20

As the Pandemic continues, we’d like to reassure you that Gold Coast Auto Body is committed to remaining open and available to serve your collision repair needs.

In order to do so safely and effectively, we’ve instituted sweeping changes to our operating procedures designed to safeguard the health of our customers and staff members.

ABBREVIATED HOURS OF OPERATION
Monday-Friday 8:00am-4:00pm, Saturday and Sunday closed

VEHICLE PICK-UP & DELIVERY
In order to minimize unnecessary customer visits, a valet pickup and delivery service will be available for pre-scheduled repairs at the start of service, and upon completion of repairs.

PHOTO CONSULTATION/INSPECTION
To facilitate a contactless preliminary inspection and consultation, a unique secure link will be provided for customers to upload their own photos of vehicle damage.

TOUCH-FREE PAYMENT PROCEDURES
Pre-payment by credit card is available.

PROTOCOL FOR SHOP VISITS
In the event an in-person visit to our shop is necessary, we ask everyone to adhere to the following safety guidelines (a pre-scheduled appointment is advised):

  • Consultation/Inspection – Customers are encouraged to remain inside their vehicles throughout the inspection/consultation process. If you need to use the restroom, please ask before exiting your car.
  • Vehicle Dropoff – If you would like to drop your vehicle off in person, please pre-arrange return transportation to minimize your time inside the facility.
  • Vehicle Pickup – Our waiting room is reserved for customers picking up their vehicles, and we ask that you remain there until you leave.

These emergency procedures will remain in effect until further notice. We regret any inconvenience and ask for your patience as we all work together to get through this most difficult time. Thanks for your understanding and continued patronage.

Dominic & Mario Martino
Gold Coast Auto Body