Shop Talk
Welcome to the Gold Coast Auto Body “Answer Blog,” where we periodically post news updates, technical articles, and other items of interest to our customers and friends in the luxury car community.
Month: July 2013
What does your insurance really cover?
If you can’t really answer that question, don’t feel bad. You’re far from alone. It’s been our experience that most drivers know very little about the terms of their auto insurance policy – even what coverages they have – because they haven’t read it.
The good news is, we have – in fact, we’ve seen just about every kind of coverage from every major company over the years, and we can help make sure you get everything you’re entitled to.
That said, you really should read through your policy before you call us to arrange a service appointment. Pay particular attention to the terms of rental car reimbursement. If you have any questions, bring a copy of the policy along when you come in.
Do you use only OEM replacement parts?
The answer to this question really starts with your insurance policy, which is another good reason to read it thoroughly. The fact is, many carriers and policies sanction the use of non-OEM and/or aftermarket (i.e. reconditioned or rebuilt) parts in order to minimize costs. Which is perfectly fine, provided the use of substitute parts doesnʼt pose a safety risk or otherwise compromise the integrity of the work.
In the rare case where thereʼs a conflict between what the insurer will pay for and what we believe is necessary, our technicians will call it your attention and do our best to resolve it with your insurance agent before we start the job. Thatʼs the Gold Coast way.
Our Customers Weigh In
We take great pride in the work we do here at Gold Coast Auto Body, and we’re not the only ones. Read a few of the recent endorsements we’ve received from thousands of satisfied customers who know first-hand the quality and commitment we bring to every job we do.
