Support/FAQs

Where are you located?
900 W. Division Street
Chicago, IL 60642-4215
Please visit our Contact Page for a map and driving directions.

What are your hours of operation?
Pick up and Drop off: Mon-Fri 7am to 6pm – Sat 8am to 12pm
Estimates : Mon-Fri 8am to 5pm – Sat 8:30am to 11am


Do I need an estimate?
Yes. The estimate is the blueprint for the repair.

How long does an estimate take?

Approximately 15 to 20 minutes while you wait.

Do I need an appointment for an estimate?
No.

What forms of payment do you accept?
Please scroll to the bottom of the page to see our accepted payment methods.

Do I need to pay my deductible?
Yes. This is paid directly to the shop as part of your policy agreement with your insurance company.

Do I need an appointment for body work?
Yes.

Do you work with insurance companies?
Yes, most insurance companies.

Please advise us if you are going through your insurance company before scheduling your vehicle. There are certain procedures that have to be followed in order to properly process your claim.

Can you pick-up and/or drop off cars?
Yes, with special arrangements in the local area only.

Do you do convertible tops?
Yes.

Do you do mechanical work?
No.

Do you do detailing?

Yes.

What if my car is not drivable after hours?
Please contact C&D Towing at 773-777-5770, but please make sure to contact us the next business day.

Do you have an after hour drop box?
No, we do not have an after hour drop box.

What if I need a rental car?
We deal directly with Enterprise Rent-A-Car which is located at 930 W. Division.
The phone number is 312-475-2000. Please try to make arrangements prior to your
appointment for repairs.

Do you sell parts?
No.

Do you work on all vehicles?
Yes we work on all makes and models.

Do you offer a warranty on your work?
Yes, lifetime of ownership, workmanship only.

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